Catholic Book Publishing Corp. - Home of St. Joseph Editions since 1911

Help / Frequently Asked Questions

HOURS OF OPERATION

Catholic Book Publishing Corp. is open for business Monday—Friday, 9:00 a.m.—5:00 p.m. East Coast time. Please call only during these hours for questions concerning order status, receipt of payment, damaged or defective product, etc.

CONTACT INFORMATION

You may contact Catholic Book Publishing Corp. four easy ways.

  1. By mail:
    77 West End Rd.
    Totowa, NJ 07512
  2. By phone: 973-890-2400
  3. By fax: 973-890-2410
  4. By E-mail: info@catholicbookpublishing.com

BIBLE REGISTRATION

Your bible can be registered here on our website on this page.

STORE LOCATOR

If you are looking for a nearby bookstore in the United States that carries our products, you can click on our convenient Store Locator and search by either entering your zip code or selecting your state from the list provided. If you are looking for a bookstore outside the United States that carries our products, you can use the Store Locator to search in "Canada" or "Other" for international stores.

ORDERING INFORMATION

There are four simple ways for individuals to order Catholic Book products. Please note that there is no invoicing on orders placed by individuals via mail, phone, fax, or online. We ask bookstores to contact Catholic Book at 973-890-2400 for information on ordering and pricing.

  1. By mail:
    77 West End Rd.
    Totowa, NJ 07512

    Please send your order with your check (including phone number) or credit card information (including account number, cardholder's name and signature, expiration date, credit card billing address) and shipping address. We accept only VISA and MasterCard. You may print out the order form below for convenient ordering by mail.

  2. By phone:

    877-CATBOOK (228-2665) (Phone number is toll free only in Continental U.S. Outside the Continental U.S., please call 973-890-2400.) We are pleased to accept your orders 24 hours a day, 7 days a week.

    Only credit card orders (VISA and MasterCard) will be accepted by phone.

    For questions concerning order status, receipt of payment, damaged or defective product, etc., please call our Customer Service Department at the phone number above, Monday-Friday, 9:00 a.m.-5:00 p.m. East Coast time.

  3. By fax:

    800-890-1844 (Fax number is toll free only in Continental U.S. Outside the Continental U.S., please call 973-890-2410.)

    Only credit card orders (VISA and MasterCard) will be accepted by fax.

  4. Online:

    www.catholicbookpublishing.com

Only credit card orders (VISA and MasterCard) will be accepted online.

If placing an order on the web, you may either search our online catalog or, if you know which product(s) you wish to order and have either the ISBN(s) or Catholic Book Product Code(s) on hand, click directly on the "Quick Order" button on the navigation bar at the top of our Home Page. PLEASE NOTE: Expedited delivery does not apply to online orders. For expedited delivery options (for example, overnight, 2-Day, 3-Day) and rates, please contact our Customer Service Department at 877-CATBOOK (228-2665), Monday-Friday, 9:00 a.m.-5:00 p.m. East Coast time. (Phone number is toll free only in Continental U.S. Outside the Continental U.S., please call 973-890-2400.)

ORDER STATUS

There are two ways for individuals to check the status of their Catholic Book orders.

  1. Online: Click on "Order Status" in upper right-hand corner of the Catholic Book Home Page. Enter your order number and either the email or shipping zip code used when the order was placed.
  2. By phone: To inquire about order status, please call our Customer Service Department at 877-CATBOOK (228-2665), Monday-Friday, 9:00 a.m.-5:00 p.m. East Coast time to check on the status of your order. (Phone number is toll free only in Continental U.S. Outside the Continental U.S., please call 973-890-2400.)

INTERNATIONAL ORDERS

For International Orders please contact us at (877)-228-2665 or email us at info@catholicbookpublishing.com.

BACK ORDERS

Back orders will be held for a maximum of 90 days from the date you place your order. If the product has not returned to inventory within that time, we will automatically cancel the back order. We request that you check back with us about the availability of the product online at www.catholicbookpublishing.com, by phone at 877-CATBOOK (228-2665) (Phone number is toll free only in Continental U.S. Outside the Continental U.S., please call 973-890-2400.), by fax at 800-890-1844 (Fax number is toll free only in Continental U.S. Outside the Continental U.S., please call 973-890-2410.), or by mail at Catholic Book Publishing Corp., 77 West End Rd., Totowa, NJ 07512.

DAMAGED OR DEFECTIVE PRODUCT POLICY/RETURNS/CREDITS

Damaged Product Replacement

Catholic Book Publishing Corp. will replace product damaged in transit if damage is reported to Catholic Book within ten (10) working days. PLEASE NOTE: If there is damage to outside packaging, Catholic Book must be advised of said damage (please call 877-CATBOOK [228-2665]), so that a Return Material Authorization Number (RMA #) can be given to you BEFORE material is returned.

When returning product that has been damaged in transit, please use the Return Material Authorization form enclosed with your order to record the RMA # provided to you by the Catholic Book Publishing Customer Service Department. Please be sure to include the original of the Return Material Authorization form when you return the damaged product(s) to Catholic Book Publishing. Please keep a copy of the Return Material Authorization form for your records. No return will be accepted unless it has been approved and assigned an RMA #.

Defective Product Replacement

In the event that you receive a defective product, we ask that you contact Catholic Book Publishing by phone at 877-CATBOOK (228-2665) to secure a Return Material Authorization Number (RMA #) BEFORE material is returned.

When returning a defective product, please use the Return Material Authorization form enclosed with your order to record the RMA # provided to you by the Catholic Book Publishing Customer Service Department. Please be sure to include the original of the Return Material Authorization form when you return the damaged product(s) to Catholic Book Publishing. Please keep a copy of the Return Material Authorization form for your records. No return will be accepted unless it has been approved and assigned an RMA #.

In addition, please clearly indicate where defect is located.

The returns of damaged or defective product are the only exceptions to our returns policy as outlined below under "Returns/Credits."

Returns/Credits

Returns will be accepted and credits issued only if Catholic Book makes an error in either the processing or shipping of your order. (The only exceptions with regard to acceptable returns are noted above under "Damaged Product Replacement" and "Defective Product Replacement.")

Approved returns must be accompanied by a Return Material Authorization form on which you have recorded the Return Material Authorization Number (RMA #) provided to you by the Catholic Book Publishing Customer Service Department. Please be sure to include the original of the Return Material Authorization form when you return the damaged product(s) to Catholic Book Publishing. Please keep a copy of the Return Material Authorization form for your records. No return will be accepted unless it has been approved and assigned an RMA #.

No credit will be issued unless an RMA # is included with the return. Credits will be issued directly to your credit card, customarily within two (2) billing cycles. There will be no balance held on your account for future purchases.

Packing Returned Product

After receiving approval to return product to Catholic Book Publishing Corp., please observe the following guidelines: 1.) pack products flat (not on spines); 2.) secure products by filling empty spaces in packaging with white paper, Styrofoam packing, or bubble pack (avoid using newspapers as the print can damage product); 3.) if returning defective product, please clearly indicate where defect is located; 4.) include name, address, account number (located in top left-hand corner of packing slip), our order number (located in top right-hand corner of packing slip), and copy of original packing slip for each package returned; 5.) include your Return Material Authorization form, complete with Return Material Authorization Number (RMA #); 6.) record your RMA # on the outside of the return packaging.

For your own protection, Catholic Book Publishing suggests that you use a traceable means of returning product and keep a copy of related paperwork for your records. Catholic Book cannot be held responsible for returns made without the benefit of some type of tracking method.

TAX IDENTIFICATION NUMBERS

Please note: All orders shipped within the States of New Jersey and New York are subject to a 7% sales tax as required by law.

If you are tax exempt and will be shipping orders to New Jersey or New York, we ask that you provide a Tax Identification Number so that you are not charged tax. You can provide your Tax Identification Number as part of your Personal Information under "My Account" if you are a registered customer.

SHIPPING AND HANDLING INFORMATION

Shipping Chart

Includes shipping, handling and insurance.

Total Purchase: Add:
Under $3.00 $3.00
$3.01 - $15.00 $5.95
$15.01-$25.00 $7.95
$25.01-$50.00 $9.95
$50.01-$75.00 $13.95
$75.01-$100.00 $15.95
$100.01-$150.00 $19.95
$150.01-$200.00 $26.95
Over $200.00 15% of your total purchase

Shipping charges apply to shipments made within the Continental U.S. only. Customers ordering from outside the Continental U.S. and Military APO addresses will be billed for actual freight cost.

Method of Shipping

Our customary method of shipping is UPS Ground (UPS shipments require that a street address be provided.), although shipments under $10.00 may be shipped via the U.S. Postal Service (USPS) at our discretion. Expedited delivery does not apply to online orders. For expedited delivery options (for example, overnight, 2-Day, 3-Day) and rates, please contact our Customer Service Department at 877-CATBOOK (228-2665), Monday-Friday, 9:00 a.m.-5:00 p.m. East Coast time. (Phone number is toll free only in Continental U.S. Outside the Continental U.S., please call 973-890-2400.)

International Orders

Please be advised that we do not ship orders to international destinations other than Canada.

SALES TAX

Please note: All orders shipped within the States of New Jersey and New York are subject to a 7% sales tax as required by law.

If you are tax exempt and will be shipping orders to New Jersey or New York, we ask that you provide a Tax Identification Number so that you are not charged tax. You can provide your Tax Identification Number as part of your Personal Information under "My Account" if you are a registered customer.

PRICING

Pricing is subject to change usually once a year, customarily in the month of July. All prices are given in U.S. dollars.

PRODUCT AVAILABILITY

Please note that availability dates are approximate. We will make every effort to update expected availability as changes occur. If a product will not be available for an indeterminate amount of time, you will be able view it, but you will be unable to add it to your cart. Please check back from time to time for status.

STATUS OF THE LITURGY OF THE HOURS SUPPLEMENT UPDATE

The current edition of The Liturgy of the Hours Supplement is copyrighted 1992. Until such time as the Secretariat of Divine Worship approves an updated translation, which would include new Feasts and Memorials for both the General Roman Calendar and for the Dioceses of the United States of America since 1992, Catholic Book Publishing is unable to issue an update.

FOREIGN-LANGUAGE OR PRE-VATICAN II BIBLES AND MISSALS

Catholic Book Publishing Corp. does not currently publish Bibles (except for BIBLIA DE AMERICA) or Missals (except for children) in any foreign language. We also do not publish Bibles or Missals that pre-date Vatican II. We publish only translations that have been approved by the Secretariat of Divine Worship, which carries out the work of the Bishops' Committee on Divine Worship, a standing committee of the United States Conference of Catholic Bishops.

MANUSCRIPT SUBMISSIONS

For Catholic Book Publishing Corp., which publishes mainly Liturgical Books, Bibles, Missals, and Prayerbooks, prospective authors should be mindful of the following information:

  1. Most publications are composed in house or by direct commission with specific guidelines. We thus strongly prefer that query letters be sent in place of full manuscripts. These can be sent to Editorial Director, Catholic Book Publishing Corp., 77 West End Rd., Totowa, NJ 07512. PLEASE DO NOT SUBMIT QUERIES BY PHONE, FAX, OR E-MAIL.
  2. We ask that neither simultaneous submissions nor submissions through agents be made.
  3. Anticipate a response time of two to three months.

Please note that manuscripts are purchased outright; there are no royalties and no advances. Publication is generally within 12-15 months.

For Resurrection Press, which publishes affordable and readable nonfiction titles for popular Catholic and general Christian markets in the areas of prayer, healing and spirituality, as well as pastoral and liturgical resources, prospective authors should observe the following guidelines:

  1. Send a summary proposal and two sample chapters typed double spaced with wide margins c/o Editor, Resurrection Press, 77 West End Rd., Totowa, NJ 07512. PLEASE DO NOT SEND FULL MANUSCRIPTS.
  2. Include the focus and description of the contents, the intended audience, length of the completed manuscript, a listing of previously published works, and your ability to promote it.
  3. Provide an SASE if you wish your material to be returned.
  4. Anticipate a response time of four to six weeks.

Please note that royalties are negotiable and publication is generally within 12-18 months of contract signing.

If Catholic Book Publishing Corp. holds the copyright to the material you wish to reproduce, please submit your request in writing to: Permissions Manager, Catholic Book Publishing Corp., 77 West End Rd., Totowa, NJ 07512. You may also fax the request to 973-890-2410. Please do not send permission requests via e-mail. We ask that your request detail the title of the publication; the author, if applicable; the date of publication; the page(s) you wish to reproduce; the number of copies you wish to make; and the manner in which the material will be used, that is, either commercially or without a fee.

Please note: The Confraternity of Christian Doctrine holds the copyright for both the NEW AMERICAN BIBLE and the LECTIONARY FOR MASS. Please consult http://www.usccb.org/nab/permissions.shtml for complete information on the Permissions Policy governing these texts.

Additional note: The International Commission on English in the Liturgy (ICEL) holds the copyright for some texts in Liturgical Books or Missals published by Catholic Book Publishing Corp. Please contact the International Commission on English in the Liturgy directly to secure permission to reproduce material from texts that the Commission owns:

Permissions Manager
International Commission on English in the Liturgy (ICEL)
1522 K Street, NW
Suite 1000
Washington, DC 20005-1202
202-347-1839 (fax)
permission@eliturgy.org (email)

If you seek to reproduce material from Resurrection Press books, please submit your request in writing to: Permissions Manager, Resurrection Press, 77 West End Rd., Totowa, NJ 07512. You may also fax the request to 973-890-2410. Please do not send permission requests via e-mail. We ask that your request detail the title of the publication; the author; the date of publication, the page(s) you wish to reproduce; the number of copies you wish to make; and the manner in which the material will be used, that is, either commercially or without a fee. If the material you wish to reproduce includes copyrighted text from a primary source, you will need to seek permission from the copyright holder of the primary source.

DOWNLOADING

Cover images are owned by Catholic Book Publishing Corp. Neither they nor pages from this site are to be downloaded, except for personal use only, without the express permission of Catholic Book Publishing Corp.

UPLOADING

The contents of pages from this site are not to be uploaded to any other Internet site for any reason. Catholic Book Publishing suggests that webmasters create links to this site as provided for under "Linking" below.

LINKING

Catholic Book Publishing Corp. invites sites that promote Catholic resources of the highest quality of content, in keeping with the commitment of Catholic Book Publishing Corp., to establish links to www.catholicbookpublishing.com.

WEBSITE ERRORS

Every effort has been made to provide our valued customers with an error-free website. With the amount of data furnished, it is possible that an error or inaccuracy exists. If you find something amiss, please contact us at info@catholicbookpublishing.com, so that we can correct it as soon as possible.

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